Privacy Notice

Scope

This notice explains how OMNI Digital Media Services handles information when you use Totalix websites, mobile applications and related support services.

Information we may process

• Account and profile details that you choose to provide.
• Saved matches, notification settings and questions or feedback you submit through Sophia or support tools.
• Purchase status and subscription records supplied by the relevant app store or payment provider. We do not receive full payment card numbers.
• Technical information such as device type, app version, language, approximate region, IP address, timestamps, diagnostics and security records.
• Landing-page visits, traffic source details and button interactions when analytics is enabled.

How information is used

• Provide accounts, match information, Sophia features and notifications you request.
• Maintain subscriptions and respond to support enquiries.
• Protect the service, diagnose faults and improve performance and usability.
• Meet legal obligations and enforce our service rules.

Service providers and legal requests

We use providers that help operate hosting, authentication, app distribution, billing, analytics, notifications and customer support. They receive only the information needed to perform those services for us.

We may disclose information when required by law, to protect users or the service, or as part of a business reorganisation subject to appropriate safeguards.

Storage and protection

We keep information only for as long as it is needed for the purposes described here, including legal, security and accounting requirements. We use technical and organisational measures designed to protect information, but no online system is completely secure.

Your choices

You can change notification permissions through your device or Totalix settings. You may request access, correction or deletion through Help & feedback in the Totalix app. App-store purchases and subscriptions are also managed under the relevant store account.

International processing

Totalix and its providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.

Children

Totalix is not directed to children who are below the minimum age required to use online services in their location. If you believe a child has provided personal information without suitable permission, contact us through the in-app support channel.

Updates and contact

We may update this notice as Totalix changes. The effective date above identifies the current version. For privacy questions or requests, open Totalix, go to Help & feedback and submit a support request.